Firestone Complete Auto Care

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Matthew Carpenter
1 Star
Went in to have a fussy starter replaced. One of their guys broke the pin on my battery and pretended I drove in that way. Car wouldn’t even start when I went to leave. They told me point blank that they didn’t run any service diagnostics, but they still turned off the check engine light. I ultimately had to make an insurance claim against the Firestone to get my battery covered. Here’s pictures so you can judge for yourself. To me it looks like they wiggled the terminal off, and when they went to put it back on they struck it with something a bunch of times breaking the plastic shell in the process. I would recommend if you’re looking to get work done; maybe check someplace else.
Saturday 26th October 2024

William Hill
5 Star
I’ve visited this Firestone location several times and have always had an excellent experience. During my most recent visit, there was an issue with my oil change, but it was resolved promptly and professionally. The customer service representative handled the situation calmly and provided me with the manager’s contact information. Eric, the manager, is an exceptional communicator who genuinely ensures customers are satisfied with the service. He followed up with me the next day, and everything was resolved smoothly. I highly recommend doing business with Firestone, especially at this location.
Thursday 24th October 2024

Kevin Simmons
5 Star
Very helpful and very efficient staff! I was in a bad spot, my tread on my right tire had started to come off on the highway. I requested a same day appointment and was granted success on a Monday morning. I would recommend anybody to this location who needs any automotive work done. This is the second time I have been to this location, so far not disappointed. Thanks for your help, Bob, and staff!
Friday 30th August 2024

Mario Flores
1 Star
Horrible experience with their sales guy this morning. He had absolutely no knowledge of what “great customer service” means neither had any manners whatsoever. Never taking my business to them ever again. Drive 5 min to Big Brand Tire Service and get treated like you deserve, with respect and going the extra mile. Don’t waste your money or time here at Firestone.
Sunday 22nd September 2024

Andrew Rountree
1 Star
Came in to have a tune up an oil change on a "new to me" and had a transmission failure in their driveway. One tech who was already working on a vehicle tried to take a look at it but was unsuccessful. But that's not where my problem lies. I find it "hilarious" that Firestone "Complete Auto Care" doesn't do any work on transmissions. Last time I checked, a transmission was part of an automobile. If you're not going to service all parts of a vehicle, then don't say you're a "complete auto care" center. Front desk staff was rude and told me I had to go elsewhere, but never tried to offer a referral or numbers to a place as I've had several other mechanics do. It's fine if you can't do a job. It is not okay to be rude an unhelpful and offer zero customer service. This happened between 10:30am and 11am
Thursday 5th September 2024